Shipping & Returns Policy

RETURNS

We hope that you fall in love with your purchases, however we do understand that shopping online doesn't always go as planned. So we offer returns for exchange or store credit.

Our Returns Policy

  • We do not offer refunds for returns, instead we offer exchange or store credit. Store credit will be issued in the form of a coupon code and will never expire
  • Item(s) must be returned to our head office within 14 of receiving the item
  • We do not accept returns on sale items
  • We only accept returns if the item is in its original condition: unused, unwashed and with all packaging and tags
  • We do not accept returns on undergarments, earrings, swimsuits.
  • Return shipping is to be paid for by the customer
  • We process our returns within 7 business days of receiving the item(s)
  • Returns or cancellations are subject to a processing fee of 2,9% of order value

How to Return

Please email us your concerns at info@artemisiaclothing.com

We will then issue you with a Returns Authorization Form and an RA#. Instructions on how to proceed will be outlined clearly in reply. Please print this form and include it in the return parcel. 

 

SHIPPING

Please allow 2 business days for order processing

 

Domestic (Within Canada) Shipping

Shipping is at a flat rate of $10 with Canada Post Xpresspost

Your items will arrive within 2-7 business days once shipped

USA Shipping

Shipping is at a flat rate of $10 with USPS firstclass tracked priority shipping

Your items will arrive within 2-7 business days once shipped

International Shipping

Shipping is at a flat rate of $16 for under $150, or $25 for over $150, for all international countries listed under our Zone 1 heading below and will be shipped "Priority International Mail Tracked"

 

Shipping is at a flat rate of $25 for 1-2 items, or $30 for 2+ items for all countries listed under Zone 2 . Items will be shipped as "Priority International Airmail" (no tracking)

Priority International Mail Tracked:  orders take 4-21 days (averaging 10 days) to arrive, and are fully tracked with full insurance. Countries listed below*

Priority International Airmail : orders take 4-21 days to arrive, and are partially tracked with full insurance. Countries listed below**

Zone 1*

Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, , South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Em., United Kingdom.

Zone 2**

All other countries

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